CUSTOMER SERVICE

Returns & Exchanges

All of our products are carefully inspected before they are shipped out. We will not accept merchandise that has been used, altered, or damaged. However, we will replace products damaged during shipment when photographic proof of damage is submitted to Sunny K Products within 7 days of delivery. If your package is damaged during shipping you may return your unused candle(s) for an exchange of your purchase price, less shipping and handling. Returns/Exchange will be processed within 5-7 business days of receipt. Please note that replacement orders are subject to availability in stock.

Please read the following return/exchange instructions:

1. Email susan@sunnykproducts.com to request a Customer Return/Exchange Form.
2. Properly package your return/exchange along with the Customer Return/Exchange Form.
3. Sunny K Products recommends shipping returned merchandise via UPS or insured Parcel Post for tracking purposes and to ensure timely delivery. Sunny K Products will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, or mishandled.

SHIPPING:

Your exchanged item will be sent to you via USPS or UPS at no additional cost.

Please note that USPS and UPS can experience delays with delivery. We do not offer expedited shipping options at this time.